Return Policy

​At Zephyr & Zinnia, we are committed to delivering high-quality furniture and ensuring customer satisfaction. In the event of damaged furniture upon arrival, please refer to our return policy outlined below:

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1. Eligibility for Returns

   • We accept returns only for furniture that arrives damaged or defective.

   • Returns must be initiated within 48 hours of delivery.

2. Reporting Damages

   • To report damages, contact us at Zephyrandzinnia@gmail.com within 48 hours of receiving your furniture.

   • Please include photos of the damage with your report to assist in the verification process.

3. Verification and Resolution

   • Our team will review your report and verify the damage.

   • Upon verification, we will offer a replacement, repair, or full refund, based on your preference and the item's condition.

4. Return Freight Costs

   • If the item is confirmed to be damaged or defective upon delivery, Zephyr & Zinnia will cover the return shipping costs.

   • Instructions for returning the damaged item will be provided once the damage is verified.

5. Inspection on Delivery

   • We encourage customers to inspect their furniture upon delivery and report any issues promptly to ensure a swift resolution.

Our goal is to make your shopping experience with Zephyr & Zinnia as smooth and enjoyable as possible. If you have any questions or need further assistance, please reach out to our customer service team.