Return Policy
Zephyr and Zinnia accepts returns only for damaged furniture upon arrival, with customers responsible for return freight costs. Damages must be reported within 48 hours, including photos. Upon verification, a replacement or refund will be processed.
Return Policy
​At Zephyr & Zinnia, we are committed to delivering high-quality furniture and ensuring customer satisfaction. In the event of damaged furniture upon arrival, please refer to our return policy outlined below:
​
-
Eligibility for Returns
-
We accept returns only for furniture that arrives damaged or defective.
-
Returns must be initiated within 48 hours of delivery.
-
-
Reporting Damages
-
To report damages, contact us at Zephyrandzinnia@gmail.com within 48 hours of receiving your furniture.
-
Please include photos of the damage with your report to assist in the verification process.
-
-
Verification and Resolution
-
Our team will review your report and verify the damage.
-
Upon verification, we will offer a replacement, repair, or full refund, based on your preference and the item's condition.
-
-
Return Freight Costs
-
If the item is confirmed to be damaged or defective upon delivery, Zephyr & Zinnia will cover the return shipping costs.
-
Instructions for returning the damaged item will be provided once the damage is verified.
-
-
Inspection on Delivery
-
We encourage customers to inspect their furniture upon delivery and report any issues promptly to ensure a swift resolution.
-
Our goal is to make your shopping experience with Zephyr & Zinnia as smooth and enjoyable as possible. If you have any questions or need further assistance, please reach out to our customer service team.